FAQs

• Unfortunately our books are closed to new patients as our GP books currently are at maximum capacity. We are trying to get more GPs to join our practice so that in future we can open our books to new patients. Please keep checking back as we will update this message if anything changes. 
• Our Dietitian Helen Barnett does have OPEN BOOKS – Please call reception on 02 6884 1804 to book an appointment OR you can book online by clicking here.
• Our Perinatal Psychologist, Ange Conn also has OPEN BOOKS – Please call reception on 02 6884 1804 to book an appointment OR you can book online by clicking here.  

We understand that sometimes it is not possible for you to attend your appointment. We ask that you please cancel a booked appointment as soon as you know you are not able to attend so that we can accommodate someone else who needs medical care. 

Appointments not cancelled prior and failed to attend may incur a fee of $50-$100 which is not claimable from Medicare.

We try our best to book you in with your preferred doctor at every appointment. However, unfortunately, the same doctor may not always be available on the day of your visit. You can choose to wait for an appointment with your preferred doctor, or if it is an acute issue we can offer an appointment with another doctor at the practice if they are available who can access your medical history and treatment notes. 

We do have acute / on the day appointments for each doctor that open up at 8:30 each day. If you call early enough you should be able to get an appointment on the day if they haven’t been already taken.

We understand that you may wish to speak with your doctor outside of an appointment. As they are usually consulting with other patients, it is not always possible for you to speak to your doctor at the time. However our receptionists can take a message from you to pass on to your doctor, who will call you back at the soonest available time or advise reception with a reply to your message to call and let you know the response. 

In cases of an emergency, please always dial 000. 

Your results will be reviewed by your doctor. If your doctor determines your results as urgent or non- urgent follow-up, we will phone you to make an appointment. 

If your doctor determines your results to be acceptable and no further action is required, you may receive an automated text message to advise your results are acceptable. 

Our Practice Nurse, Vanessa may give you a call relating to your results with a message from your doctor that has been asked to be passed on.

Please remember, reception staff are unable to give out results over the phone. Should you wish to discuss your test results further, you will be required to make an appointment with your doctor. 

Patients who wish to access or obtain a copy of their personal information should put their request in writing to Access Personal Information to the Practice Manager or reception team. All requests will be acknowledged in writing within 14 days of receipt of the request. 

How will Access be Provided? Access may be provided as a printed copy left at reception to be collected in person or via secure email or USB. It could be as an accurate summary of the information, instead of a copy, if you and the doctor agree that a summary is appropriate. 

We recommend that you make an appointment with your doctor to view your medical record together, so the doctor can assist you to understand and interpret the material contained within it. 

For a full medical record, you will be required to pay an administrative fee in order to release this information to another medical practice.

Dubbo Health Hub is committed to preventative care, so from time to time you may be contacted via phone or our SMS system in relation to repeat tests, immunisations and routine health checks/screening. 

All consultations at the practice receive an SMS (provided you have given consent) to remind you of any upcoming appointments. 

Dubbo Health Hub has an afterhours phone service available for existing patients of our practice only.

This phone service is run by alternating GPs and can be reached by calling our practice phone number (6884 1804) between the hours of 5pm and 8:30am. Please listen carefully and follow the afterhours phone prompts.  

Our Dubbo Health Hub service offers urgent medical advice from a GP at our practice. If you are calling before 11pm, a minimum after-hours consultation fee of $130 will apply. If you are calling between the hours of 11pm and 8:30am the after hours consultation fee will be $180. These fees are non refundable from Medicare.

This service is provided via phone consultation only and a consultation fee will be charged regardless of the outcome once connected to the doctor.  

The GPs of the Dubbo community also offer after hours care at the DUBBO AFTER-HOURS GP CLINIC.
Located at: Dubbo Base Hospital Day Surgery Unit, Myall Street Dubbo, NSW, 2830
When: 2pm – 5:45pm (Saturdays, Sundays & Public Holidays) 

The doctor who consults with you at the afterhours GP clinic will send any relevant information relating to your visit to your usual GP for continuation of care.

The After-Hours services are not intended to replace the routine care provided by your Usual GP or substitute medical care in an emergency. In emergencies, please dial triple zero (000).

While we do not routinely carry out home visits, our doctors will consider requests for home visits/nursing home visits for regular patients of the practice on a case-by-case basis. Please provide our reception staff with as much information as possible, and they will pass the message on to the doctor on duty to deal with at their discretion. 

HEALTH DIRECT – Health Direct is a free national medical service 24/7 – you can speak to someone who can assess your needs, work out how urgent and serious the situation is and will recommend what to do next - Please call 1800 022 222

From time to time, the practice invites patients to complete a questionnaire on their views of the practice and how it can be improved. These questionnaires are completely confidential and help us to improve our services. We do value your feedback and invite you to talk to your doctor or our practice manager or write to us if you wish. 

We hope that any difficulties you may have can be resolved. If you need to contact an outside authority, please direct this to: 

Health Care Complaints Commissioner, Ph: 1300 582 113.